Step-by-step manual
Self-exclusion in Colombia
Colombia has no national self-exclusion register. Coljuegos requires each licensed online operator to offer self-exclusion and responsible gaming tools, such as deposit limits and time-outs, inside the player's account, and land-based casinos keep their own exclusion lists. An exclusion therefore covers only the operator that granted it. Because illegal sites remain accessible despite blocking by Coljuegos, people who want to stop completely usually exclude from every licensed site they use, add blocking software and bank restrictions, and seek support through their EPS or peer groups.
- Scheme
- Operator-level self-exclusion
- Type
- Operator-level
- Minimum
- Set by each operator
- Cost
- Free
The steps
- 1
Check which sites are licensed
Coljuegos publishes the list of authorised online operators. Note every licensed site and casino where you have an account.
- 2
Use the responsible gaming section
Log in to each account and open the responsible gaming or self-exclusion settings. If no option is visible, contact customer support in writing and ask for self-exclusion.
- 3
Verify your identity
Operators already hold your cédula de ciudadanía details from registration; land-based casinos will ask for your cédula and may take a photograph.
- 4
Choose the length
Each operator sets its own options, often from a few months to indefinite. Choose the longest period available and ask for written confirmation.
- 5
Withdraw funds and stop marketing
Withdraw remaining balances and ask to be removed from all promotional communications.
- 6
Block illegal sites
Install blocking software on phones and computers and ask your bank whether it can restrict payments to gambling merchants.
- 7
Seek support
Ask your EPS for a referral to mental health or addiction services, or join a Jugadores Anónimos meeting.
Before you start — what to know
- Each exclusion covers only one operator; there is no shared register.
- Illegal sites are not bound by exclusions, so blocking tools are essential.
- Ending an exclusion early depends on each operator's terms; many do not allow it.
- Land-based casinos and bingo halls run separate exclusion processes.
- If a licensed operator lets you play while excluded, complain to the operator and then to Coljuegos.
Make it stronger: add more barriers
Frequently asked questions
Is online gambling legal in Colombia?
Yes, when offered by an operator holding a Coljuegos concession contract. Colombia has regulated online casino and betting since 2017.
Is there a national self-exclusion list?
No. You must self-exclude separately with each licensed operator and casino you use.
What happened to the 19% VAT on online gambling?
It was introduced in 2025 under emergency powers, then shifted to gross gaming revenue. In 2026 the Constitutional Court struck down the emergency decree and ordered refunds to those who can prove they paid.
How can I tell if a site is licensed?
Check the Coljuegos list of authorised operators and look for the Coljuegos licence details on the site.
Procedures can change. Always follow the instructions of the official scheme or regulator. We2Bet is not affiliated with any self-exclusion scheme. Last reviewed October 2026.